Frequently Asked Questions

IS ALIVE & WELL INSURANCE?

No. Alive & Well is not insurance—it’s healthCARE! Alive & Well is much different from traditional insurance. It is a membership-based healthcare benefit. Our team of medical providers treat the “small and medium sized stuff” without the insurance network restrictions. Then your insurance or health share funds the “big stuff” such as hospitalization. Alive & Well Complete Care memberships include medical cost sharing options for the “big stuff” too!

WHAT SPECIFIC MEDICAL CONDITIONS DO WE COVER?

We don’t have a list. If you have a healthcare need or question that is not an emergency (if it can wait 2 hours), just call our Medical HelpLine and we will take care of you directly or guide you to the right treatment. We connect with specialists in every area of medicine.

CAN YOU STILL SEE YOUR OWN DOCTOR?

Yes! We are here for you after hours, on weekends and holidays, and when a phone call is enough to take care of your needs.

WHAT IS INCLUDED IN OUR COUNSELING SERVICES?

Mental Health Services are available for up to 5 counseling sessions per membership per year. You’ll pay just $10 per visit. 

WHY DIRECT PRIMARY CARE?

Direct Primary Care (DPC) is an arrangement between individuals and medical providers that does not involve insurance claims. Individuals pay their providers directly for the care they need. Direct primary care can offer greater access to medical providers and lesser medical expenses for patients. It cuts overhead costs of medical practice and removes restrictions and negative incentives associated with third-party billing. Providers can care for the whole person and spend more time with patients, face-to-face or by phone. The focus from coverage to healthcare.

DO WE PRESCRIBE NARCOTICS?

No. We are happy to refer you to specialists or resources to treat conditions that warrant these types of medications.

DO WE OFFER WELLNESS PROGRAMS?

Yes! Our group plans begin with a health and fitness assessment that helps us get to know our members and indicates issues that may need to be addressed, such as blood pressure, blood sugar, cholesterol levels, BMI, body fat %, and fitness. We offer lectures, activities and challenges to motivate the whole group.

CAN WE TAKE CARE OF YOU WHEN YOU ARE OUT OF TOWN?

Yes! We can order prescriptions and guide you to resolve medical needs away from home through the 24/7 Medical HelpLine.

DOES YOUR MEMBERSHIP PAY FOR PRESCRIPTIONS?

Alive & Well providers are happy to help you locate the best cash-pay prices for prescriptions! Expensive medicines, such as some insulin for diabetes, can be purchased through community health centers and other organizations that help cover prescription costs. In addition, members who choose our Complete Care membership have medicine covered one month prior and after an incident. For example, medications needed before, during and after a surgery would be eligible for cost sharing.

DO YOU CHARGE EACH TIME WE CALL THE MEDICAL LINE?

Nope! Your membership includes unlimited 24/7 access to our Medical HelpLine. Call or text!

HOW ARE WE DIFFERENT THAN DOCTOR-ON-THE-PHONE COMPANIES?

Alive & Well is a team of local providers who know you, your family, and your medical community. Beyond ordering prescriptions, we can consult with your personal doctor, arrange for you to see specialists, and research best prices for prescriptions and procedures. We also offer house calls where providers come to your home and worksite visits where providers come to your small business.